Payments

Everything you need to know about your claims refund

I have cancelled or shortened my RentalCover Protection. When will I receive my refund?

If eligible, the refund processing times can differ depending on where you purchased your protection...
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Does RentalCover offer discounts?

RentalCover is proud to offer a range of discounts including...
 
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Can I change my payment method or currency after purchase?

It is not possible to update your payment method or currency after your policy is purchased...
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I think I have been wrongly charged for damage to my vehicle

We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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I found a better price. Will you match it?

If you find a better price that meets our eligibility requirements, we’re happy to beat it...
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How can I save money on transactions when renting internationally?

While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply...
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Can I use a different credit card for my insurance booking vs the rental car?

RentalCover does not require you to use the same card as your protection purchase when making a rental booking...
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Why was my price-beat request refused?

We will always aim to price-beat like-for-like protection quotes. However, your price-beat request can be denied for the following reasons...
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Will I receive a refund if I do not have an accident?

We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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Do I still have to pay for a deposit if I buy RentalCover?

Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
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Who do I contact if my rental deposit wasn’t returned?

Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident... 
 
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Is the RentalCover payment process secure?

RentalCover takes the security and privacy of our customers’ information seriously. To streamline the claim payment process, we provide a secure link...
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What happens if I add the wrong payment details?

We process payments quickly and securely by electronic transfer but adding the wrong payment details may cause delays in payment processing...
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